Claims & POLICY SERVICES

forms, important numbers & Claims tips for home & Autos

Policy Forms for requests are below: Insurance coverage is not bound or altered until you receive confirmation by an authorized representative of Southern Coastal Insurance Agency.

  • Add or Remove a Driver
  • Add or Remove a Vehicle
  • Evidence of Insurance-Autos
  • Certificate of Insurance-Home
  • Order ID cards
  • Update Contact Information
  • Get a Quote

If you have your policy information you can file your claim directly with your carrier. We have found it best that the policyholder file the claim first, then as your agent, we will be available to assist you along the way and do our best to make the process easier for you.

We have provided some very important claims tips for both home and autos below. If you have any questions or concerns please call your agents: Stephen Alberstadt at (251) 621-1822 or Hill Robinson at (251) 626-1085

Claims & Customer Service numbers for Insurance Companies

Payment and claim information is available below for the insurance companies we represent.

If you are having trouble reaching your insurance company or have questions, please feel free to contact us directly.

Contact Our Office

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Have more questions? Feel free to call your agent or stop by. We would love to help.

Car Accident & Claim Tips If You Have An Accident

  • Call 911 if anyone is injured.
  • Get names, addresses, phone numbers, makes of vehicles, and license numbers of all other drivers, passengers, and witnesses.
  • Get all other drivers' insurance information (company, policy number, and contact info).
  • Carefully examine damage to other vehicles.
  • Do not admit fault.
  • Call the police if there are injuries or if the other party(s) are uncooperative.
  • Take photos of the accident location and the vehicles involved.
  • Only discuss the accident with the police or with your insurance representative.
  • Notify Southern Coastal Insurance immediately. If after hours, call your insurance provider.

Call us during our normal business hours (Monday - Thursday, 8:00 AM - 5:00 PM, Friday, 8:00 AM - 2:00 PM Central). Stephen Alberstadt at (251) 621-1822 or Hill Robinson at (251) 626-1085, or call your insurance provider. Find company claim phone numbers above.

Here's a complete list of the info you should gather after an accident

  • 1 Date & time
  • 2 City, street, intersection
  • 3 Road and weather conditions
  • 4 Direction & speed of both vehicles
  • 5 Did police take a report? If so, what department and case number
  • 6 Detailed description of what happened
  • 7 Info about other driver (name, phone, address, make, license #, driver's license #, insurer, policy #, birth date)
  • 8 Witness info

If you don't have a place to write down this information, use your phone's camera to take photos of the other driver's:

  • License
  • Registration
  • License plate
  • Proof of insurance

Renters and homeowners - claims tips to get started and help the claims Process

 
  • Report the incident to authorities. For a burglary, vandalism, fire or other trauma, this is a vital first step. Pipes bursting or hurricane damage aren’t typically reasons to contact the police or fire department. If police and fire are dispatched to your residence, give them all the details of the event. Keep copies of their reports – you’ll need them when filing your insurance claim.
  • After you file a police or fire report, contact your insurance provider's claims department (number is above) to start the claims process. You will need to give all the details of the incident. Be thorough - note what was damaged, when and how. Depending on the loss, an adjuster may be sent out to inspect the damage first. Your policy probably requires you to do so within a certain amount of time after the loss. When you call, have all of the details of the incident, plus your policy number.
  • Make sure to contact your agent. If it's after hours, leave a message or send us a message through our contact form. It's our jub to help your claims process go as smoothly as possible.
  • Document the damages. Before you begin cleanup, photograph or record the damage and include the images with your claim. It’s a good idea to visually document your home and belongings before a loss, so you have “before” and “after” images when filing a claim. We have provided some home inventory tips below.
  • Make temporary repairs so your home is safe and livable. While you’re waiting for your claim to be processed, you may make temporary repairs. But review your policy for guidelines about what’s covered and be sure to save your repair receipts. Don’t start permanent, major repairs or renovations until your claim is complete and your compensation is confirmed. Feel free to reach out to your agents for any service & labor recommendations.
  • If you have to move temporarily, save your receipts. If the damage to your residence is so extensive that you must relocate for a while, your policy may help cover those costs. Save hotel and restaurant receipts – and discuss with your agent how to submit them for reimbursement.
  • Try to make yourself available to talk with your insurance agent and claims adjuster after you file a claim. The faster you can answer questions and provide necessary information, the faster your claim can be processed.

Call us during our normal business hours (Monday - Thursday, 8:00 AM - 5:00 PM, Friday, 8:00 AM - 2:00 PM Central). Stephen Alberstadt at (251) 621-1822 or Hill Robinson at (251) 626-1085, or call your insurance provider. Find company claim phone numbers above.

We recommend a home inventory You'll be glad you did if you need it

  • Download a home inventory app. They range from free to about $40, provide you with a one-stop shop for logging and storing all of your inventory descriptions and images, and because they’re digital, you won’t have to worry about losing your inventory in the event of a catastrophe. There are quite a few home inventory apps to choose from, so do a bit of research to choose one that has the interface and features that you like best.
  • Start with the big stuff. Starting with bigger items will help you make good progress right from the get-go so that you’re motivated to keep going. And while value isn’t always directly correlated with size (case in point, jewelry, cell phones, and other small but highly valuable possessions), it’s likely that a lot of the big ticket items in your home are also big in stature. So as you go room by room, inventory the big stuff first and then move onto small items in drawers and closets.
  • Store multiple copies. A home inventory isn’t going to be much use to you if it gets destroyed, lost, or becomes otherwise inaccessible. To cover as many bases as you can, keep multiple copies of your inventory, including both a digital and paper copy. If possible, have at least one copy that is stored outside of your home as well, such as in a safety deposit box. With home inventory apps, you may want to consider exporting the data to an alternate file. As you update your inventory, update your copies as well.
  • Update and review. It’s important that you update your home inventory with new items as you obtain them. Additionally, you’ll also want to review your home inventory list to remove any items that you no longer have. If you sell a possession or update it with something new, make sure that it is no longer logged on your inventory.
  • Don’t forget about documents. Key documents don’t necessarily have a price tag value, but that doesn’t mean you don’t want to log them. List and describe everything from marriage certificates to titles, taking images for reference later on. Be sure to note in the description where these items are stored too in case you’re ever struggling to find something that you need.
  • Homeownership comes with a lot of responsibilities, and that includes maintaining an accurate home inventory. While it can be quite a bit of work to put together the first time around, if you’re one of the many Americans who faces loss of belongings due to a natural disaster or other unforeseeable event—or even if you’re just trying to plan out a move—you’ll be incredibly glad that you took the time. Information provided by moving.com

Add or Remove a Driver

Add or Remove a Driver

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Add or Remove a Vehicle

Add or Remove a Vehicle

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Update Contact Information

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Order ID Cards

Order ID Cards

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Request Certificate of Insurance

To request a certificate of insurance, complete the form below.

Request Certificate of Insurance

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